Serenity Diamond Beach
The challenge. The manager was tied to the reception desk to answer calls. Diverting the office number to a mobile got calls answered, but it could not pass a call on to another staff member, so anything that needed someone else meant a call back.
- Moved the park onto our cloud phone system.
- Set up the 3CX app on staff mobiles, so the office number rings wherever they are on the park and calls transfer between staff with a tap.
- We also look after their internet, commercial WiFi, website and CCTV.
The manager is no longer bound to the desk, and guest calls reach the right person first time.

