Computer Support & IT Packages

All inclusive, $165pm per computer. All remote and on-site hours included.
Dedicated IT Computer Support
Ability to log a ticket through our monitoring software.
Ability to speak directly with a Tech. Through computer or mobile.
Ability to be shown how to fix the problem by watching the tech on your screen.
Security and Antivirus installed on all machines.
Hardware monitoring.
Hardware and software upgrades available via requests.
Complete Antivirus monitoring on all computers. (Proactive monitoring).
· Antivirus Enterprise Grade included.
· We monitor daily.
· Antivirus updates hourly.
Complete encrypted offsite backups of your central data.
We monitor the backup reports daily.
We cover cost of backup software (depends on the offsite solution).
We cover cost of cloud based backups (depends on the offsite solution).
Daily monitoring of PC status. (Proactive monitoring)
We monitor each PC for HDD , CPU, RAM resource issues plus full system status.
System updates are automatically installed for each machine.
Each PC can be remotely accessed.
Ticketing System
We pay for this software to be installed on every PC.
Allows user to log a service request from the machine that is having the issue.
Allows us to remote into the machine with no input from client to rectify fault if no site visit is required.
Client can monitor progress of all tickets plus input any concerns, updated info etc.
Full Monthly Report.
Full report printed out and meeting offered.
Discuss points of monthly report, things we will monitor closer etc.
Explain any issues from the previous month.
Allow to discuss next month plus any further IT plans for the future.
(Project work charged separately)

Fixed fee of $550pm per site.
Up-to 10 Endpoints
Each additional endpoint over 10 is charged at $55pm.

The package is the same as the ‘Premium’, however, no onsite or remote work is included in the fixed monthly cost.
All computer support work is carried out on an ad-hoc basis at $165 per hour charged by th minute.

ACS offers truly scalable services that are usually only available to large corporations, ensuring that your IT support remains affordable as your business grows. Our packages are designed to adapt to the changing needs of your company, ensuring that you always have the managed IT and computer support you need at an affordable price.

We understand that every business has unique requirements, and that is why our special projects are designed to cater to your specific needs. Whether you are looking to upgrade your network, migrate to Office 365 or the cloud, or need help with a highly specific task, we have the expertise to get the job done. While we cannot provide a set price for these projects due to their variable nature, we are committed to providing you with an estimate before any work is done, so you can make an informed decision.

At ACS, our goal is to provide flexible, high-quality technology support without locking our clients into long-term contracts.

We understand that your business needs may change, so we make it easy to adjust your support accordingly. Our commitment to providing exceptional service means that we won’t tie you down with unbreakable contracts. Instead, we focus on delivering exceptional support and ensuring that your technology is always running smoothly. If you ever decide to make changes or stop using our services, we’ll provide you with a fresh copy of all relevant documentation so that you won’t have to start from scratch with a new support company. Additionally, we believe in transparency and honesty, which is why we openly display our prices on our website.

Unlock Your Potential with a Free Consultation. At ACS, we believe that education is the key to success. Let us help you find more efficient and cost-effective solutions for your current and future needs